Ordering and Pre-ordering


We would like your online shopping experience to be enjoyable, so our ordering methods & shipping policies have been designed to get your order to you both quickly and efficiently.

Once your order is placed, we will accept that order as final and changes or cancellations cannot be made to the order unless you contact us directly.

By placing an order, you agree to all the terms and conditions.

We accept Paypal, Visa and MasterCard, and debit cards. The charges for any transactions made on this website are only debited from your card once the checkout process is complete.

Should a product not be available at the time of placing your order, Natural Toy Store reserves the right to contact you and advise you of your options.

If any item ordered is not in stock at the time of delivery to you, we may in its absolute discretion:

  • deliver the balance of the order;
  • forward the missing item when it comes into stock;
  • supply an agreed substitute for the item; or
  • refund you the price of the missing item.

We aim to have all out items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to be in touch with you to notify when the item is expected to be back in stock.



A pre-order is an order placed for an item which is not yet in stock. We offer pre-orders on items that are hard to get and sell out quickly. This guarantees you immediate dispatch when the product arrives in stock. Pre-orders are an estimate and delivery time frame can vary anywhere from 4-8 weeks depending on the weather at sea and if cargo has been delayed. We apologise in advance if you experience any delays with pre-orders. Pre-orders are non-refundable however we do offer store credit. If your order consists of a pre-order item, the entire order will be processed and dispatched once the pre-order item has arrived in stock. If you would like the order to be sent separately to your pre-order item, please contact us. Additional postage charges will be applied in this situation based on our standard postage costs.